chatbox service
The smartest way to serve clients over the phone!
Overview
What is chatbox?
ServeSmart is a revolutionary phone service that works with existing and new phone numbers to expand the scope of functions they can provide. It achieves this by securely and seamlessly integrating your calls with all forms of modern technologies such as cloud computing services and artificial intelligence.
Fundamentally, ServeSmart enhances your organisation’s inbound and outbound phone calls to deliver superior: customer service experience, autonomy, efficiency, quality, convenience, compliance, and more.
Features
What are ServeSmart's key features?
Self-guided help
ServeSmart integrates seamlessly with all online calendar systems (e.g. outlook, gmail, iCal, hotmail) through intelligently designed cloud-based infrastructure to book your clients’ appointments over the phone without any double bookings. If an unavailable time is requested, it will automatically check your calendar(s) for available times and propose them!
Food and grocery delivery
ServeSmart’s conversational AI analyses natural speech to identify an effective course of action to complete its services. This feature enables the fulfilment of functions such as: Connecting users to representatives matching their needs by simply saying why they are calling – rather than having to listen to and navigate through menu lists via keypad.
Taxi booking
On behalf of ServeSmart clients, Deedy actively maintains a “blacklist” of phone numbers that dangerous, spam, and otherwise generally unwanted calls reportedly originate. Calls from blacklisted numbers can optionally be blocked from reaching ServeSmart clients automatically to prevent unwanted interruptions to your operations.
Appointment scheduling
On behalf of ServeSmart clients, Deedy actively maintains a “blacklist” of phone numbers that dangerous, spam, and otherwise generally unwanted calls reportedly originate. Calls from blacklisted numbers can optionally be blocked from reaching ServeSmart clients automatically to prevent unwanted interruptions to your operations.
Emergency announcements
On behalf of ServeSmart clients, Deedy actively maintains a “blacklist” of phone numbers that dangerous, spam, and otherwise generally unwanted calls reportedly originate. Calls from blacklisted numbers can optionally be blocked from reaching ServeSmart clients automatically to prevent unwanted interruptions to your operations.
Order placement
On behalf of ServeSmart clients, Deedy actively maintains a “blacklist” of phone numbers that dangerous, spam, and otherwise generally unwanted calls reportedly originate. Calls from blacklisted numbers can optionally be blocked from reaching ServeSmart clients automatically to prevent unwanted interruptions to your operations.
Plans:
Find the subscription that makes the most sense for you or your organisation
Solo Hero
Perfect for individuals!
For users working from 1 calendar and 1 location
€
39
95
Monthly
One-time setup fee: €49!
Teamwork
Perfect for teams!
For users working from multiple calendars or locations
€
49
95
Monthly
One-time setup fee: €49!
Enterprise
Perfect for organisations!
For teams with 20+ members, or needs for bespoke workflows
€
69
95
Monthly
Setup fee to be determined upon enquiry.
Features by plan
| Features | SoloHero |
|---|---|
Booking of appointments | |
Rescheduling of appointments | |
Automatic calling of customers to confirm the attendance | |
Automatic answering of FAQs (e.g. parking, open times, etc) | |
Automatic call recordings | |
Automatic transcription of voice messages | |
Automatic saving of transcriptions / recordings to CRM | |
End of call customer satisfaction survey |
| Features | Teamwork |
|---|---|
Booking of appointments | |
Rescheduling of appointments | |
Automatic calling of customers to confirm the attendance | |
Automatic answering of FAQs (e.g. parking, open times, etc) | |
Automatic call recordings | |
Automatic transcription of voice messages | |
Automatic saving of transcriptions / recordings to CRM | |
End of call customer satisfaction survey |
| Features | Enterprise |
|---|---|
Booking of appointments | |
Rescheduling of appointments | |
Automatic calling of customers to confirm the attendance | |
Automatic answering of FAQs (e.g. parking, open times, etc) | |
Automatic call recordings | |
Automatic transcription of voice messages | |
Automatic saving of transcriptions / recordings to CRM | |
End of call customer satisfaction survey |
| Feature | Solo Hero | Teamwork | Enterprise |
|---|---|---|---|
Automatic booking of appointments | |||
Automatic rescheduling of appointments | |||
Automatic calling of customers to confirm the attendance | |||
Automatic answering of FAQs (e.g. parking, open times, etc) | |||
Automatic transcription of voice messages | |||
Automatic saving of call transcriptions / recordings to CRM | Unlimited | ||
End of call customer satisfaction survey | Unlimited |
Complementary services
We provide various additional services that multiply the value you will receive from ServeSmart, such as:
- Appointment reminder notification calls
- Customer relationship management (CRM) implementation
- Dedicated inbound call answering service
- Client satisfaction survey SMS
- Appointment reminder SMS notifications
- System integrations
Pricing
Rates by plan
| Feature | Included quota | Excess charges |
|---|---|---|
Regular phone number* | 180 minutes of inbound calls | €0.20 per minute |
Regular phone number* | 180 minutes of inbound calls | €0.20 per minute |
Caller lead capture | Unlimited | Nil |
Navigation (speech + keypad) | Unlimited | Nil |
Built-in notification messages | Unlimited for Introduction & Office hours | Nil |
Unwanted caller screening | Unlimited | Nil |
Call recording | Unlimited | Nil |
Call forwarding | Unlimited | Nil |
Call history dashboard | Unlimited access | Nil |
| Feature | Included quota | Excess charges |
|---|---|---|
Regular phone number* | 180 minutes of inbound calls | €0.20 per minute |
Regular phone number* | 180 minutes of inbound calls | €0.20 per minute |
Caller lead capture | Unlimited | Nil |
Navigation (speech + keypad) | Unlimited | Nil |
Built-in notification messages | Unlimited for Introduction & Office hours | Nil |
Unwanted caller screening | Unlimited | Nil |
Call recording | Unlimited | Nil |
Call forwarding | Unlimited | Nil |
Call history dashboard | Unlimited access | Nil |
| Feature | Included quota | Excess charges |
|---|---|---|
Regular phone number* | 180 minutes of inbound calls | €0.20 per minute |
Regular phone number* | 180 minutes of inbound calls | €0.20 per minute |
Caller lead capture | Unlimited | Nil |
Navigation (speech + keypad) | Unlimited | Nil |
Built-in notification messages | Unlimited for Introduction & Office hours | Nil |
Unwanted caller screening | Unlimited | Nil |
Call recording | Unlimited | Nil |
Call forwarding | Unlimited | Nil |
Call history dashboard | Unlimited access | Nil |
* By regular phone number we mean a landline or mobile/GSM number that is not toll-free to it’s callers.
All subscription fees and service quotation usages apply monthly. All prices indicated are VAT exclusive. VAT may apply subject to your location. For a more detailed account of features and charges, refer to the ServeSmart Service Agreement.
Get started
How to order?
Simply select your preferred features and place your order here:
History
Telephony technology release milestones :
1876
Invention of the telephone
Alexander Graham Bell develops what he called the "electric speech machine" - the world's first telephone! 1970
First arrival of IVR
Interactive voice response provides first wave of automated efficiency with "press 1 for..." and "to go back to the previous menu..." 2022
Deedy releases ServeSmart
Deedy's ServeSmart delivers the next generation of quality service standards made possible through cloud computing services and artificial intelligence.FAQ
Appointment booking industry overview
Increased financial resources of businesses, a rise in meeting management demand, increased use by small and medium-sized businesses are driving the growth of the Appointment Scheduling Software Market. Appointment scheduling software solves the painful and time taking process of inefficient appointment scheduling, with this one can save time and money, and the convenience of online booking. Trends of online booking among customers using tablets and smartphones and increased adoption across more and more service-based companies in influencing the growth at a rapid rate. There is a rise in the adoption of software in the healthcare and education sector too. With this software, an organization achieves an increase in staff productivity and improves your client experience.
Appointment scheduling software is a business solution that allows experts and companies to make appointments and bookings more efficiently. An appointment scheduling software is also known to perform key functions such as customer scheduling, staff scheduling, automatic reminders, calendar management, and has a real-time automated engine. The use of good appointment scheduling software not only removes problems that occur during the manual processes but also ensures an enriching client experience. Appointment scheduling software enables clients to make bookings from anywhere on the Internet, and also immediately receive confirmations and reservations.
What duration are the subscription plans?
Our subscription plans are open ended and include a guarantee of a 6 month minimum notice period for changes to any aspects of the subscription. Additionally, we guarantee to provide your subscription for a minimum of 18 months from the initial date of purchase.
You may terminate your subscription with us at any time with 30 days written notice. More information.
Reviews
Recent clients
We are proud to have served :
