What is ServeSmart?
ServeSmart is a revolutionary conversational artificial intelligence based VOIP phone system engineered by Deedy Technologies.
By design, it delivers the next level of customer service experience over the phone through incorporating of all forms of modern technologies.
What makes ServeSmart special is its capability to deliver superior consumer experiences by leveraging the power of :
- Deeply embedded conversational artificial intelligence
- Integrations with an almost unlimited range of software technologies (via API and webhooks)
- Capability to dramatically increase service fulfilment timeframes via process automation
- Secure, cloud-native infrastructure and scalability on demand.
What's included ?
ServeSmart’s list of capabilities is growing over time as new developments become available.
The features and functions currently available include:
What are the costs?
In it’s standard configuration, ServeSmart is provided via subscription starting at €29 per month, and has a once-off setup fee of €89.
Additional features / upgrades are available as outlined below:
Included features :
|Feature||Included usage quota||Out of usage charges|
|Regular phone number*^||180 minutes of inbound calls||€0.20 per minute|
|Caller lead capture||Unlimited||Nil|
|Navigation (speech + keypad)||Unlimited||Nil|
|Built-in notification messages||Unlimited for Introduction & Office hours||Nil|
|Unwanted caller screening||Unlimited||Nil|
|Call history dashboard||Unlimited access||Nil|
Optional feature / upgrades :
|Feature||Setup Fee||Subscription Fee||Included usage quota||Out of usage charges|
|Over the phone appointment bookings||€49||€5||10 bookings||€1 per booking|
|Feedback survey (speech)||Free||€5||Unlimited||Nil|
|Feedback survey (SMS)||Free||€8||Unlimited||Nil|
All subscription fees and service quotation usages apply monthly.
All prices indicated are VAT exclusive. VAT may apply subject to your location.
For a more detailed account of feature options and charges, please refer to the ServeSmart Service Agreement.
* By regular phone number we mean a landline or mobile/GSM number that is not toll-free to it’s callers.
^ If your organisation has an existing number it wishes to use with ServeSmart, we can organise for it to be ported.
How to order?
Telephony technology release milestones :
Invention of the telephone
Alexander Graham Bell develops what he called the "electric speech machine" - the world's first telephone.
First arrival of IVR
Interactive voice response replaces human connection and efficiency with "press 1 for..." and "to go back to the previous menu..."
Deedy releases "ServeSmart"
Providing the next generation of quality service standards made possible through artificial intelligence and system integrations.